Difference between revisions of "X-Payments:Canceling payments when using X-Payments with Zoey"
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# In the Orders list, locate the order for which you want to cancel a payment and click to open the order details.<br />[[File:zoey_order100000004.png|700px|border]]<br /><br /> | # In the Orders list, locate the order for which you want to cancel a payment and click to open the order details.<br />[[File:zoey_order100000004.png|700px|border]]<br /><br /> | ||
# In the '''Navigation''' menu on the left-hand side of the screen, select the '''Invoices''' tab. This opens a list of invoices pertaining to the order. Locate the invoice you need to cancel and click to open it.<br />[[File:zoey_100000004_navigation_invoices.png|700px|border]]<br /><br /> | # In the '''Navigation''' menu on the left-hand side of the screen, select the '''Invoices''' tab. This opens a list of invoices pertaining to the order. Locate the invoice you need to cancel and click to open it.<br />[[File:zoey_100000004_navigation_invoices.png|700px|border]]<br /><br /> | ||
− | # In the upper right of the Invoice page, click the '''Cancel''' button.<br />[[File:zoey_order100000004_invoice_cancel_button.png|border]]<br /><br />The authorization to capture the invoice amount will be voided. The invoice status will be updated to ''Canceled''.<br />[[File:zoey_order100000004_invoice_canceled.png|700px|border]]<br /><br />In X-Payments, you should be able to find the respective Void transaction with the status ''Voided''. The status of the payment in X-Payments should be updated to ''Declined by merchant''.<br /><br /> | + | # In the upper right of the Invoice page, click the '''Cancel''' button.<br />[[File:zoey_order100000004_invoice_cancel_button.png|700px|border]]<br /><br />The authorization to capture the invoice amount will be voided. The invoice status will be updated to ''Canceled''.<br />[[File:zoey_order100000004_invoice_canceled.png|700px|border]]<br /><br />In X-Payments, you should be able to find the respective Void transaction with the status ''Voided''. The status of the payment in X-Payments should be updated to ''Declined by merchant''.<br /><br /> |
Revision as of 18:48, 12 March 2018
In the "Authorize" workflow - as opposed to the "Authorize and capture" workflow - it is possible to cancel (void) a payment before it has been captured. For example, if you have a payment for which an invoice was created with the "Not Capture" payment option, you can cancel it via the invoice page.
Important: If your workflow does not use invoices, or the order for which you need to cancel a payment has been modified using your Zoey store Order Edit feature, DO NOT use this procedure; instead, please refer to the section " Capture, Void and Refund via the X-Payments Order State tab in Zoey".
To cancel a payment:
- In the Admin panel, select Sales > Orders:
- In the Orders list, locate the order for which you want to cancel a payment and click to open the order details.
- In the Navigation menu on the left-hand side of the screen, select the Invoices tab. This opens a list of invoices pertaining to the order. Locate the invoice you need to cancel and click to open it.
- In the upper right of the Invoice page, click the Cancel button.
The authorization to capture the invoice amount will be voided. The invoice status will be updated to Canceled.
In X-Payments, you should be able to find the respective Void transaction with the status Voided. The status of the payment in X-Payments should be updated to Declined by merchant.