XP Cloud:Issuing a Refund

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X-Payments Cloud User Manual
  1. X-Payments Cloud: General information
  2. Get Started with X-Payments Cloud
  3. Two-factor User Authentication
  4. General Settings
  5. Payment Configurations
  6. Services
  7. Users
  8. User Interface
  9. Payments
  10. Supported Payment Gateways
  11. What's New in X-Payments Cloud

Depending on the payment gateway you use, you may be able to refund payments received from your customers. Some payment gateways support only full refunds, whereas others support both full and partial refunds.

To issue a refund in X-Payments Cloud:

  1. On the 'Payments' page, locate the payment for which you want to make a refund and open its details for viewing. The 'Payment details' page opens.
  2. On the 'Payment details' page, locate the section for Refund actions:
    X-Payments 2.0 and later:
    XP2.0 refund.png
  3. Click Refund.

Sometimes, even when the payment gateway supports refunds, you may not be able to issue a refund for some payment transactions. For example, if using Authorize.Net you cannot refund your customer before the payment transaction has been submitted for settlement. (For Authorize.Net transactions, funding takes place after settlement; before settlement, no money can be returned to the buyer since no money has yet been captured.) In such situations, an attempt to issue a refund of the payment via X-Payments Cloud will fail. To resolve this issue, in the case of a failed refund attempt, X-Payments Cloud will automatically attempt to void the initial transaction.

Attention Authorize.Net users:

  1. To ensure the correct processing of Authorize.Net refunds, you need to make sure that the option selected in the "Expanded Credit Capabilities" setting in the payment configuration for Authorize.Net in X-Payments matches the respective setting in your merchant account. More information on Expanded Credit Capabilities (ECC) is available here: https://account.authorize.net/help/Miscellaneous/Pop-up_Terms/Expanded_Credit_Capabilities.htm