XP Cloud:Setting up User Authentication with Backup Codes

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X-Payments Cloud User Manual
  1. X-Payments Cloud: General information
  2. Get Started with X-Payments Cloud
  3. Two-factor User Authentication
  4. General Settings
  5. Payment Configurations
  6. Services
  7. Users
  8. User Interface
  9. Payments
  10. Supported Payment Gateways
  11. What's New in X-Payments Cloud

We strongly recommend that you set up more than one method to verify your user identity for 2-factor user authentication in X-Payments Cloud. At the very least, you should create and save a list of backup codes. These codes will help you to regain access to the X-Payments Cloud admin panel if you lose the device associated with your two-factor authentication settings, or if the authentication method you normally use becomes unavailable for some reason.

To create your list of backup codes:

  1. In the X-Payments Cloud admin panel, go to your profile details page (Profile > View details) and click on the "Backup codes configure" link:
    Xpc backup codes configure.png
    This opens the Backup codes page:
    Xpc backup codes page.png
  2. On the page, select to Generate backup codes:
    Xpc backup codes generate.png
    A popup window will be displayed providing a form for you to enter a one-time password from your preferred authentication method:
    Xpc backup codes generate1.png
    Type in the one-time password from Google Authenticator or an SMS/text message and click Enter. The popup window will be closed, and you will see a list of backup codes generated for you:
    Xpc backup codes generated.png
    Note that the codes are unusable until you confirm you have saved them, so be sure not to close the page just yet!
  3. Click the Download or print codes button to save the codes:
    Xpc backup codes download.png
    Be sure to store the list of your backup codes in a secure place.
  4. Click the I confirm that I've saved the backup codes button to activate the codes.
    Xpc backup codes confirm.png
    The codes will be activated:
    Xpc backup codes canbeused.png

Now you can use the codes to access the X-Payments Cloud admin panel.