XP Cloud:Voiding an Authorization

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X-Payments Cloud User Manual
  1. X-Payments Cloud: General information
  2. Getting started with X-Payments Cloud
  3. Two-factor User Authentication
  4. General Settings
  5. Payment Configurations
  6. 3D-Secure Settings
  7. KOUNT Antifraud Screening
  8. NoFraud Fraud Prevention
  9. Signifyd Fraud Protection
  10. Managing Users
  11. Customizing the User Interface
  12. Managing Payments
  13. Supported Payment Gateways

Depending on the payment gateway you use, you may be able to void authorizations.

To void an authorization:

  1. In the list of payments on the Payments page, locate the payment for which you want to void an authorization and open its details for viewing.
  2. On the Payment details page, locate the section for Capture/Void actions:
    Xpc capture auth detailsview.png
  3. Click Void.
    Xpc void auth detailsview.png
    The payment will be declined:
    Xpc void auth detailsview1.png

Note that once an authorization has been voided, you will no longer be able to capture the payment - it will be declined.