XP Cloud:Viewing the Details of a Payment

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X-Payments Cloud User Manual
  1. X-Payments Cloud: General information
  2. Getting started with X-Payments Cloud
  3. Two-factor User Authentication
  4. General Settings
  5. Payment Configurations
  6. 3D-Secure Settings
  7. KOUNT Antifraud Screening
  8. NoFraud Fraud Prevention
  9. Signifyd Fraud Protection
  10. Managing Users
  11. Customizing the User Interface
  12. Managing Payments
  13. Supported Payment Gateways

To view the details of a specific payment:

  1. In the list of payments on the Payments page, locate the payment for which you want to view detailed information.
  2. Click on the payment ID link.
    Xpc view payment details.png
    The page with the payment details - the Payment details page - will be displayed:
    Xpc view payment details1.png

The Payment details page provides general information about the payment:

  • Amount - Payment amount.
  • Status - The current payment status + date and time of the last status update.
  • Payment time - Time at which the payment was made.
  • Payment configuration - Name of the payment configuration for the payment gateway through which the payment was made.
  • Payment ID - Payment ID.
  • Reference ID - Reference ID. For tokenized payments (payments made using a card saved in a customer's profile for use in the store or previously saved as a method of payment on subscription), this field also provides the Reference ID of the original order (the one associated with the initial payment in which the token for the payment card was saved) and a link to the details of the initial payment.
    Xpc parent referenceid.png
    For card setup payments (authorizations made when saving a card in a customer's profile without placing an order) this shows as 'Card setup'.
    Xpc card setup referenceid.png
  • Description - Payment description.
  • Customer info - Customer name, address, phone, email and IP address.
  • 3-D Secure - (If the payment was checked with 3-D Secure) 3-D Secure check result.

In the lower part of the page there is also the Transaction list section that displays all the transactions pertaining to this payment. You may be able to see the following types of transactions:

  • Auth: Transaction to place a pending charge or hold on the customer's payment account.
  • Capture: Transaction to capture a previously authorized payment amount - fully or partially. Transactions of this type are the result of the merchant using manual capture in a two-step payment flow (See Auth and capture: Capturing funds).
  • Sale: Transaction to authorize and automatically capture a payment amount (authorization and capture actions are completed simultaneously).
  • Void: Transaction to void a previous authorization.
  • Refund - Transaction to return a previously received payment amount from the merchant to the customer - fully or partially.
  • Info - Transaction to obtain information about the current status of handling the payment from the payment gateway.

For example, the image below displays a list of transactions for a payment that was partially refunded. First the payment amount was charged, then a part of the amount was refunded:

XP2.0 transaction list.png

To see detailed information on a specific transaction:

  1. In the list of transactions, locate the transaction for which you would like to view detailed information.
  2. Click on the View details link provided at the far right of the line of this transaction in the transactions list.
    The transaction details will be displayed:
    Xpc view transaction details.png.