FAQ

Do you charge transaction fees?

No! We don't calculate your money and take any of your profits.

Do you offer a free trial?

Yes, we offer a fully functional 14-day free trial, during which you can test drive X-Payments to see if it's right for you. No credit card is needed to sign up and there's no obligation to purchase.

Is my data safe and secure?

Absolutely! 99.9% average uptime guarantee and 24/7/365 monitoring. Check uptime here. X-Payments Basic, Pro and MultiStore plans are hosted with a US data center that is protected using the same level of security and encryption that the big companies use.

Can I use my own domain name for X-Payments checkout page?

You can. Just let us know your domain name and we will configure your X-Payments account to use it.

Do I need my own SSL certificate?

We provide a free shared SSL certificate for Basic and Multistore plans and Extended Validation (aka Green Bar) SSL for PRO plan. But you can also use your own SSL certificate.

Can I upgrade from the free trial to a paid plan?

Yes, sure! If you upgrade during the 14-day free trial or within 6 days after that, all of your data will remain intact.

Does my payment gateway work with X-Payments?

There's a good chance it does - but to be sure view the full list of payment gateways supported by X-Payments

Do you sell SSL certificates?

Yes, we do. You can purchase an SSL certificate here.

Can I use an SSL certificate from a third party?

Yes, sure!

Are there any contracts to sign?

No paperwork at all. Payments for X-Payments subscriptions are made month by month or annually, and you can cancel at any time. If you do, we will stop billing you immediately.

Do you offer refunds?

Yes, we do offer a 30-day money back guarantee for all X-Payments plans. But you probably won't need it if you check out X-Payments 14-day free trial demo before buying a subscription

Can I use a subdomain for my X-Payments checkout page?

Yes, you can use a subdomain.

Can I upgrade my X-Payments plan later?

Yes, sure. Contact us and we will do the rest.

Why X-Payments PRO?

When your web store achieves a certain monthly sales volume you need to invest more to boost performance. Remember, at this stage a 1-2% difference in conversion rates translates into thousands in USD. X-Payments PRO comes with Green Bar (EV) SSL certificate ($299/yr value) that inspires more trust while AntiFraud screening service ($49/mo value) helps reduce charge-backs due to on-line fraud.